Member ratings of reimbursement cases
Furro's own user feedback, 2026
- 5 ★79%
- 4 ★12%
- 3 ★5%
- 2 ★2%
- 1 ★2%
Furro experiences
Pet owners choose Furro for its smooth service, fast AI-powered reimbursement handling and transparent new model. Explore our members' reviews and real-life situations where Furro has helped.
What do real users say about Furro?
This page features Trustpilot reviews and Furro's own user feedback.
4.7/ 5
Trustpilot reviews ↗4.65/ 5
Feedback on reimbursement cases
4.8/ 5
Feedback on Furro's customer service
Would you recommend Furro?
Member survey 2026, 203 responses
- Yes149
- Maybe51
- No3
Total203
Real comments
Feedback from our members
“The handling of reimbursement requests is super fast and fair. I'm really happy with Furro Breeders and would absolutely recommend it to breeders I know. I also recommend Furro to my puppy buyers. A great product!”
“I got to know Furro through my breeder's recommendation, and I have to admit I was skeptical at first. No one in my network had experience with it. Now that I've taken a closer look and joined this community, I'm happy about the idea and more convinced by the whole operation. The webinar gave me confidence.”
“First vet visit after joining Furro and everything went really well with the reimbursements 😊”
“Submitting a claim for a vet visit was really easy. Thank you!”
“Everything works amazingly well, thank you for that ❤️”
Member stories
Member stories and experiences
Furro's content team has turned a few real situations into member stories. See how unexpected things can happen and how Furro has been there when a pet has needed veterinary care.
Iivo
A new trusted clinic found through Furro
Iivo's prolonged symptoms led to examinations at a clinic where the visit left such a good impression that it became the new go-to place for the future as well.
Read the story →
Lola
Vomiting revealed a more serious condition
Symptoms that started occasionally became more frequent and required closer examinations and treatment.
Read the story →
Toivo
Toivo's treatment and experience with Furro
In Toivo's story, veterinary help was needed quickly and the care path had to get started without unnecessary delay.
Read the story →
Leo
Three vet visits and a thousand euros in costs
Getting to the bottom of Leo's situation took three vet visits, with total costs of around a thousand euros.
Read the story →Trustpilot
Member reviews 4.7/5
The reviews are based on member experiences published on Trustpilot.
“Furro has been a really good solution for us. We got help quickly, things were explained clearly and the whole process felt transparent.”
“The service has been fast, clear and friendly. Our reimbursement request was handled smoothly and the situation left us feeling secure.”
“Joining was easy and the reimbursement decision came quickly. I especially appreciate that the service feels fair and the community's operations are explained clearly.”
“We got help exactly when it was needed. The experience was smooth from start to finish and customer service answered our questions quickly.”
Furro in practice
Over 500 care cases handled at Furro
Over 500
Care cases handled
Hundreds of care cases have refined the Furro community model and community rules to their current level.
87%
Reimbursed in full or in part
The remaining cases have fallen outside what the community rules cover. Examples include dental care, vaccinations and other preventive care.
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Ask others about Furro too
Don't just take our word for it. Ask about Furro experiences from your breeder, your veterinarian, other pet owners or, for example, pet-related Facebook groups.
Breeder experiences
Experiences with Furro Breeders
“Furro Breeders came along at just the right moment for us. I have bred 15 litters, and a vet's help had never been needed in a whelping before. That's why my bitch's emergency C-section in the night between Saturday and Sunday was a concrete reminder that anything can happen. Furro Breeders had been taken out for exactly this moment, and it met all my expectations.”
Sari LahtinenKennel Clever Sett“I'm drawn to new ideas, and the idea behind Furro Breeders was easy to grasp right away: the cover focuses on whelping, which is one of the most critical phases for a breeder. During whelping the situation can change quickly, and a caesarean section, for example, brings a large expense all at once.”
Pia SaxbäckKennel Sun-Power’s“I like that at Furro things are done openly and animal first. I was tired of constantly rising insurance premiums, weakening terms and having to argue over decisions when it came to bigger treatments. What convinced me about Furro Breeders was both the cover for hidden defects up to two years of age and the ability to prepare for large whelping costs. When a C-section happens, there's already enough to worry about. That's when it's important to know the cover exists and cases are handled fairly, openly and animal first.”
Annastiina KovanenKennel SäkenöivänFurro for your pet?
Calculate your pet's priceSee what Furro would cost for your pet.
For breeders: read more about Furro Breeders →